- What shipping options do you have?
- What is your return policy?
- My order was damaged when I received it! What do I do?
- There’s a product I think you should carry, but I don’t see it on your website. Can you start making it?
About Our Fragrances
- What goes into your fragrances?
- Are your fragrance oils all-natural?
- Do your fragrances come with atomizers?
- Can I try a sample of one of your fragrances before I purchase a whole bottle?
About All Fragrances
- What’s the difference between perfume and cologne?
- What is meant by top notes, heart (or middle) notes, and base notes?
- I loved how a fragrance smelled [in the bottle, on a test strip, on another person], but it smells completely different on me! What happened?
- My perfumes don’t seem to last very long once I put them on. Is there any way I can make them last longer?
What Shipping Options Do You Have?
Shipping for all orders will be charged at a flat rate of $6.75 and will arrive in 5-10 business days from the date your order is placed.
Due to the hazards of mailing flammable liquids, we are presently only able to ship via ground to the contiguous United States. As we expand, we hope to be able to introduce faster alternatives and more options for our international customers, so we’ll send out an alert in our newsletter as soon as our shipping policies change!
What is your return policy?
For health and sanitation reasons, we are unable to accept any returns, so all sales are final. If your order is not to your satisfaction, please reach out to us and we will do our best to make it right! Additionally, we encourage our customers to try samples of our products before purchasing a full-size bottle, to ensure that the fragrance you receive meets your best expectations.
My order was damaged when I received it! What do I do?
We’re so sorry about that! We package our fragrances for maximum endurance in the postal service, but sometimes accidents do happen. Please notify us the moment you receive a damaged product.
If we receive sufficient documentation of the damage (e.g, a photo of the broken bottle or a scan of a USPS “We Care” letter) within seven days from the date you received your order, we will issue you a full replacement for your fragrance.
There’s a product I think you should carry, but I don’t see it on your website. Can you start making it?
Please, tell us about it! Knowing what customers want is the life’s blood of any small business, so we always love hearing your ideas and suggestions! Whether you’d like to see our fragrances in another form, such as candles or body wash, or if you have ideas for new fragrances you’d like to try, let us know. If we get enough demand for something (and if we’re being totally honest here, if we love the idea, then “one person” is usually more than enough demand to qualify) and we have the resources to do it, then we’ll absolutely work to expand our products and include your ideas.
One request, however: while we’re delighted to accept broad suggestions for fragrances (such as, “I’d love to see a cologne that my favorite action hero would wear!” or “There aren’t enough perfumes that smell like bacon – you should make a whole line!”), if you find your ideas getting much more detailed than that (“He would have a woody fragrance with leather notes, and there would be a smell of smoke from that one awesome scene with the explosion, and also some pine needles because of that time in the forest when…”), please hang onto your ideas for yourself!
Partly, this is to avoid any sort of legal disputes – determining “idea ownership” can be sticky and unpleasant for all parties involved. More importantly, though, you clearly have some great ideas and have put a lot of thought into them! Go to town on them! It’s how Elden Fragrances, and so many other fantastic perfumers, got started, and you deserve the right to put your own ideas into action.
Of course, you’re always more than welcome to request your ideas in a custom fragrance as well! For an additional discount, you can make that fragrance part of our publicly available line.
About Our Fragrances
What goes into your fragrances?
We use a variety of both natural and synthetic fragrance oils, combined with a substance called cyclomethicone, that we use in lieu of the perfumer’s alcohol found in most fragrances. Cyclo is organic and non-alcoholic, so our products won’t dry out your skin like alcohol-based fragrances will. One the contrary, cyclo will actually leave your skin feeling much softer and silkier where you spray your fragrance! Additionally, cyclo helps with the longevity of fragrances, so you’ll find ours tend to linger on your skin for longer than many similar fragrances would.
Are your fragrance oils all-natural?
Although a few of our scents are derived from natural ingredients, the majority are synthetic. We know, we know, we love the phrase “all-natural” too, but you may be surprised to discover that, unlike most products, synthetic fragrances are often better for you, for the environment, and for your perfume than their natural counterparts!
You can read more on the subject here, but the short version is that synthetic fragrances are more sustainable and environmentally friendly to produce, last longer in the bottle and on the skin, and are less likely to produce an allergic reaction or other negative side effects.
Do your fragrances come with atomizers?
By default, our sample-size and 5 mL bottles come leak-proof black caps, while all larger fragrances come with silver atomizers, so you can spray your fragrance to your heart’s content! This is to help preserve the long-term life expectancy of your fragrance, because the spray-cap helps shield the contents of your fragrance bottle from the environment, even as you apply it.
However, we recognize the benefits of dabbing your perfume on as well! There are pros and cons to each method, and we love both equally. If you’d rather avoid the atomizer for any reason, just drop us a line when you send in your order, to let us know what you’re ordering and which bottle(s) you’d rather not have a spray-cap on. We will fit your bottles with a black leak-proof cap instead when we fulfill the order for you.
Can I try a sample of one of your fragrances before I purchase a whole bottle?
Absolutely! All purchases of a 30 ml fragrance or larger ship out with a free sample or two for you to try. Additionally, you can purchase sets of sample cards to try every fragrance in each collection!
About All Fragrances
What’s the difference between perfume and cologne?
Most people assume that perfumes are all feminine scents, and colognes are all masculine, but while that’s often the case, the terms actually refer how much of a fragrance is actually made up of fragrance oils, as opposed to the base or additives that also contribute.
A cologne is one of the most mild fragrances, while a perfume is one of the strongest, but there are other, less well-known, fragrances along the scale in between, such as eau de toilette and eau de parfum.
What is meant by top notes, heart (or middle) notes, and base notes?
Perfumes are an evolving process! Once they come out of the bottle, they interact with the skin (or test paper) they’re applied to and the air around them, and can often smell very different a few hours later.
The different “notes” refer to the scents that come out after different periods of time: the top notes are what you smell right out of the bottle, the middle notes appear a few minutes later after the top notes dry down, and the base notes come out about 20-30 minutes later, and linger the longest.
I loved how a fragrance smelled [in the bottle, on a sample card, on another person], but it smells completely different on me! What happened?
Fragrances are a very personal experience that’s highly dependent on body chemistry. When you put a perfume or cologne on your skin, it interacts with dozens of different personal and environmental factors that could make the same fragrance oil smell delightful on one person but not-so-much on another, or very strong on one person but very weak on another.
If you find yourself running into this issue frequently, try testing perfumes from a variety of different accords (for example, floral scents vs. fruity scents), and see if you can isolate which ingredients your chemistry is reacting badly to.
My perfumes don’t seem to last very long once I put them on. Is there any way to make them last longer?
Just like how body chemistry can affect a fragrance’s smell, it can also affect how long the fragrance lasts. Some people are naturally what perfumers call “throwers,” meaning that fragrances dissipate very quickly off their skin.
There are a few tricks you can try to keep your preferred scent around, though! Fragrances have a hard time lingering on dry skin, so try applying your fragrance right out of the shower, before you’ve dried off! If you don’t have time for a full shower, you can use unscented moisturizer or an occlusive ointment like Vaseline a few minutes before you put your perfume or cologne on. Also, make sure not to rub your wrists together after you apply your scent, as that will break down the fragrance’s structure much more quickly.